Privacy Policy
Last updated: August 2026
What we collect
White Glove Home & Auto, operating as White Glove Auto Detailing, collects the information you give us when you book a detail or get in touch: your name, email address, phone number, the address where we’ll be detailing, your answers about water, power and where we can work, and any booking notes. Booking takes no payment details at all. When you pay a card after the detail, the tap is handled directly by Square; the one case where a card is taken online — a deposit after a missed appointment — is handled by Stripe. In either case we never see or store your card number. Your detailer also takes before-and-after photographs of your vehicle as part of the job.
How we use it
We use your information to schedule and deliver your appointment, send booking confirmations and reminders, charge the balance after the detail, respond to your enquiries, and follow up about the work. We do not sell or rent your information to anyone. We will not publish a photo of your vehicle in our marketing without asking you first.
Who we share it with
Your details are shared with the detailer assigned to your appointment — including authorized service providers engaged by White Glove — so they can find you and do the work, and with the providers we rely on to operate: Square and Stripe (card payments), our database and hosting providers, and our email provider. Each is bound by its own privacy and security obligations.
How long we keep it
We keep booking records — including appointment photos — for as long as we need them for service history, accounting, and tax purposes. You can ask us to delete your contact information at any time.
Your choices
You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email whitegloveha@gmail.com or call (613) 700-3283, and we’ll take care of it promptly.